If I could get online, I wouldn't need to contact your online customer service representatives. Telling me to go online - when your service has been down for three damn hours - just pisses me off.
Comcast Customer "Service" - because you suck and we hate you.
That is all.
11 comments:
One word: FiOS.
Believe it or not, the cable company down here makes Comcast Customer Service look like Amazon.com. That's why we ended up with DirecTV.
(On the other hand, the RMV had the most courteous, polite, efficient folks I've ever done paperwork with. It was WEIRD.)
From what I have heard, Comcast's DNS servers in the area were getting hammered, either a DDoS or some other cyber attack.
If you log into your router (or modem) and switch the DNS Server setting to point at 4.2.2.3 and/or 4.2.2.4, you'll jump onto stable DNS servers and stop having these problems.
If you love the Google, you can jump on 8.8.8.8
I couldn't get anyone on the phone when I called them. So the wife and I cracked a bottle of vino and had a nice night. Sort of making me rethink my internet addiction.
You're confusing Comcast with H&K.
Comcast doesn't hate you, that would require they notice that you exist.
Sorry for the trouble. If you need further assistance, let me know. Also, I'd like to gather more info based one your experience. Did you save the chat with us? If so can you sahre with me?
You can contact me at the email provided below.
Thanks,
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
+1 to Colin. I have yet to have lost service from my FIOS account. Like AT ALL.
Don't know a think about their customer service, because I've never had to call them...
http://www.mediaite.com/online/report-comcast-outage-cripples-internet-access-across-northeast-corridor/
Comcast's DNS has been crappy for years. I switched my girlfriend's laptop to Google's free DNS servers (8.8.8.8 and 8.8.4.4) and I'll probably just leave it there.
Also, complaining on your blog that you can't get online is pretty funny.
Dude, I was without internet last night for like three hours.
THREE HOURS.
I felt like Homer staring at the broken TV: Dear Lord, just give me one channel!
I had to go to bed early and read a BOOK!!!
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