MArooned: Dear Comcast...

Tuesday, May 24, 2011

Dear Comcast...

You suck. No, really. Ever since you convinced us to switch over our phone to you, your service has gone downhill dramatically. After an entire evening of no Internet access, I attempted to call your customer "service" line - and had such pathetically poor phone reception that I couldn't even talk to a customer service representative.

You're starting to make dialup look appealing...

That is all.

- Posted using BlogPress from my iPhone

7 comments:

Borepatch said...: Posted using BlogPress from my iPhone using AT&T's crappy network, you morons!

Fixed it for ya, Jay.; May 24, 2011 at 11:18 PM
KurtP said...: So, you're in an iffy cell phone zone, too?
Because when my cable goes out, I have to go 1/4 mile from the house for reception.

But at least I mentioned that I worked for T/W when the techs were here trouble shooting their line, and now- magically I have free CATV (because they said the filter was slowing me down *wink*); May 25, 2011 at 12:45 AM
New Jovian Thunderbolt said...: You put all yer eggs in one basket? Silly-Billy. That's like only having ONE zombie-proof door between you and the outside world when you sleep.; May 25, 2011 at 7:27 AM
Jay G said...: Borepatch,

Actually, no - it was posted from my iTouch using the very last remnants of my home internets.

It appears - and we won't know until the techs come out to the house - that the modem, the month-old modem they just installed, has died.

KurtP,

Actually, the cell coverage at the house is excellent. If I had a real smartphone it wouldn't be an issue (this is a matter of significant debate in the G. household...)

T-bolt,

See, it's really not a big deal for me - I don't watch TV (although, ironically enough, the *cable* is still picture-perfect), and I use my cell phone *way* more than the land line.

I really only care about the internet, and Comcast is (currently) the *only* high speed provider in my area...; May 25, 2011 at 8:54 AM
North said...: Your 'one' is 'none'.; May 25, 2011 at 8:55 AM
Weer'd Beard said...: Could be worse, My folks have Time Warner Cable and Phone. No idea about the internet, but the phone frequently drops calls, or simply won't ring etc.

I can't even remember my last cell conversation when a call dropped.

Then again I don't use my cell to actually TALK to people very often...; May 25, 2011 at 9:26 AM
ComcastCares1 said...: Hi there - I work for Comcast.

I am just dropping a note to apologize for the trouble and to offer my help. I can reach out to my contacts to look into the problem for you. If you are interested in my help, please feel free to contact me, provide your account info and a link to this page.

Thanks for providing the opportunity to assist!

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com; May 25, 2011 at 11:08 AM