Wednesday, September 24, 2008

Huh!

Okay. Just called Best Buy about the computer issue.


I'm not going to get my hopes up too much, but I was told that they have a 14 day return policy and to bring the new laptop in. They'll check it out and repair or replace it as part of their policy.


So color me cautiously optimistic. Obviously I'll feel better once it's back to normal, but at least there's hope right now. Cabin in Montana has been put on hold...

That is all...
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3 comments:

TOTWTYTR said...

They should return it, or at the least facilitate the return to the factory. All of the Asian computer manufacturers have repair facilities in the US. Some have very short turn around times, some have longer.

I haven't had any experience with Toshiba in that regard so I don't know where they fall on that scale.

September 24, 2008 at 3:02 PM
RW said...

Most computers have hardware warranties, so the manufacturer is probably on the hook for this one. Good luck, because Best Buy is known for two things; (1) the best prices for brand merchandise and (2) the worst customer service on the planet.

I can attest to both. I use them constantly and the only time I needed customer service, I almost came to blows with the clerk who queried me as if I was the cause of the brand new VCR that ate every VHS tape that was ever inserted into it, even the ones they tried at the store. He acquiesced & I got a new VCR, but I was reminded that when Clark Howard says they have the worst customer service he's ever encountered, it means something.

Toshiba prolly has to cover it under their warranty. If so, no big deal.....those things can happen. Like I typed last week, my HP laptop had a dead motherboard & DVD drive, but they covered it under the warranty even though it was almost a year old.

September 24, 2008 at 8:23 PM
Jay G said...

Update: They have already okayed an exchange for a new machine. Downside is they won't have one in until tomorrow or Friday...

So... We shall see... Jury's still out.

September 24, 2008 at 9:32 PM

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